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When you receive a product purchased through our website, tytax.com, and find that it is damaged or does not conform to the specifications of your order, we will either refund your money (if the product is returned) or replace the damaged product with one that meets the specifications of your original order. This right applies if you return a damaged or non-conforming product within 14 days from the date you received the goods, or within any other period agreed upon with us. We will cover all costs associated with the return and replacement of products that are damaged or do not meet order specifications. After you agree with us on the return or exchange terms, we will provide you with the address to which the returned goods should be shipped. You may also opt to have us manage all transportation matters in the case of a return or exchange.
If you contact us within 14 days from the date of receipt of your purchased machine or equipment accessories, and state that the products supplied do not meet your expectations, you have the right to return the purchased goods. You can then write to us with only a brief statement that you want to return the goods. Your right to return goods is unconditional—you do not have to give a reason for wanting to return the items. When you inform us that you wish to return the purchased goods, you have 14 days, or another period as may be agreed, to deliver the goods to us in a manner agreed between the parties. You may return the goods if they bear no signs of wear and tear beyond normal use during the time they were in your possession. Note: If the reason for returning the goods is that the product does not meet the customer's expectations, all costs associated with the return of the goods shall be borne by the customer. Specifically included in these costs are the costs of packing for return shipping of the purchased machine or accessories, and the costs of transportation from the customer to the address we specify. However, the customer must know that each machine, which is shipped from our factory located in Poland to customers around the world, is very carefully protected against damage in transit.
It takes many hours of work to pack such a crate with a machine. This work will be seen and appreciated by every customer when the crate with the ordered machine is delivered and the customer unpacks the contents of this crate. Therefore, when a customer decides to return an item because the product does not meet his or her expectations, the goods returned must be as carefully packed as they arrived. And this is not easy, which is why, happening less often than one in 2,000 machines sold, when a customer wants to return a purchased machine, he can count on our help on how to pack the machine so that the risk of damage to this machine box in transit is minimal. If the return is for a purchased machine, the customer can pack the machine into the crate in which the machine was delivered. This would be the cheapest solution for the customer. Should this prove too difficult for the customer, however, in consultation with us, he can build his wooden crate into which he will pack the returned machine. However, the dimensions of this crate must be agreed upon with us so that the crate will be accepted by the transport company without any problems. The customer must also be aware of the fact that in case the crate would have to cross customs borders in transport to us, the customer may incur additional costs for fumigation of the wooden crate. When the customer and we agree that the customer will take care of transporting the returned goods himself, the customer will receive from us the address of the warehouse to which the goods should be returned. If the customer arranges its transportation with the return of the goods, the customer should provide us with the carrier and shipment number information so that we can track the ordered transportation online. The customer may also agree with us that we will pick up the returned goods with our transport. However, even then it is the buyer's responsibility to properly pack the returned goods. It is in the customer's interest to properly protect the goods from damage in transit when returning the purchased goods. It is the customer's responsibility to prepare the goods for collection by the shipping company, for the date agreed upon with us. When the crate with the returned goods is delivered by the shipping company to us, we are obliged to check at the time of collection of the crate from the carrier, whether the crate has no visible signs of damage to the crate in transit. If such damage is visible, it should be documented in the presence of the carrier and the customer should be notified. Once the crate has arrived, we are obliged within 14 days to refund the costs that the customer has incurred for the purchase of the goods. This time is counted from the date of delivery of the returned goods. During this time, we are also required to determine whether the returned goods are undamaged. After opening the box with the returned machine, or the accessory package, if we find that the returned goods are damaged, the customer must pay the price of repairing the damaged goods or the price of a new part if the repair of the damaged part exceeds the price of a new part. This applies if the damage to the purchased machine occurred during the customer's use of the machine during the period of possession of the purchased goods, in the return transportation, or the poor packing of the machine for return transportation. This damage we are obliged to document and send to the knowledge of the customer. In outlining the above return terms, we pride ourselves on the fact that less than one in every 2,000 machines sold is returned by the customer because it does not meet the customer's expectations. However, our goal is that every customer who has bought one of our models should be satisfied with that machine and not have to initiate a return procedure. But for this to happen, we are working relentlessly to ensure that the customer has access to high-quality information about our machines on our website, tytax.com, before making a purchase decision. So that one can make the optimal choice as to the model of the machine and additional exercise accessories. And also the choice of whether to buy or not buy! And when one buys one of our models so that he can install the purchased machine himself or sometimes with our help, and then exercise regularly for years.
